Terms and condition

Terms and Conditions

Last Updated: 14 March 2025

Welcome to Citi Foods! By using our app and services, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By accessing and using the Citi Foods app, you agree to comply with these terms. If you do not agree, please do not use our services.

2. Services

Citi Foods provides a platform for ordering food and beverages from various restaurants and vendors. We act as an intermediary between customers and vendors.

3. User Accounts

You must create an account to place an order.
You are responsible for maintaining the confidentiality of your account details.
Citi Foods is not responsible for unauthorized account access due to your negligence.

4. Orders and Payments

Orders are processed once payment is confirmed.
We accept [Payment Methods: e.g., credit card, debit card, cash on delivery, etc.].
Orders cannot be canceled once confirmed.

5. Delivery

Estimated delivery times are provided for convenience and are not guaranteed.
If the delivery is delayed or canceled due to unforeseen circumstances, we will notify you as soon as possible.

6. Refunds and Cancellations

Refunds are processed only if the order is incorrect, damaged, or not delivered.
Refund requests must be made within [e.g., 24 hours] of order delivery.

7. Liability

Citi Foods is not responsible for the quality of food provided by vendors.
We are not liable for any health issues caused by the food you consume.

8. Changes to Terms

We may update these terms from time to time. Continued use of our services after updates means you accept the revised terms.

Citi Foods – Rider Terms & Conditions

By joining Citi Foods as a delivery rider, you agree to follow all the terms and conditions mentioned below:

1. Rider Status

All riders work with Citi Foods on a freelance / independent basis.

Riders are not employees of Citi Foods.

Citi Foods is not responsible for any accident, injury, loss, or damage during deliveries.

2. Vehicle & Documents

Rider must have their own motorcycle/bike.

A valid driving license (Learner or Permanent as per law) is mandatory.

Bike must be in good working condition.

3. Safety Rules

Helmet is compulsory at all times during duty.

Maximum allowed speed is 40 km/h.

Overspeeding is strictly prohibited.

Riders must follow all traffic rules and laws.

Any traffic violation or fine will be the rider’s own responsibility.

4. Over-Speeding & Violations

Overspeeding, reckless driving, or unsafe behavior can result in:

Warning

Temporary suspension

Permanent removal from Citi Foods platform

5. Customer Privacy

Riders must protect customer privacy.

Sharing customer details (name, phone number, address) with anyone is strictly forbidden.

Riders are not allowed to contact customers for personal reasons.

Any misuse of customer data will lead to strict action and legal consequences.

6. Professional Conduct

Riders must be polite, respectful, and disciplined with customers, restaurants, and staff.

Misbehavior, abuse, or misconduct will not be tolerated.

7. Responsibility Disclaimer

Citi Foods is not liable for:

Accidents

Injuries

Bike damage

Medical expenses

Legal issues caused by rider negligence

8. Agreement Acceptance

By working with Citi Foods, the rider confirms:

They have read and understood all t

erms

They agree to follow all rules

Any violation may result in account termination

Contact Us

If you have any questions or concerns, please contact us at:
📧 admin@citifoods.pk
📞 0300-1598884

By using Citi Foods, you agree to these terms and conditions. Enjoy your meal! 🍔🍕🍟